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Frequently asked questions

HOW DO YOUR DIFFUSERS WORK?

Scent, diffused without heat or water. Nothing altered, nothing diluted.

Our diffusers use cold-air diffusion to transform fragrance into a fine, dry mist, moving evenly through the space while preserving the integrity of each composition. The result is a consistent, true-to-scent experience that holds its character in the air.

Control is seamless through the AromaTech App, where you can adjust intensity and set schedules to match the rhythm of your space.

HOW DO I CHOOSE THE RIGHT DIFFUSER?

Start with how your space feels. Smaller, contained rooms call for something more focused. Open layouts, higher ceilings, or air in motion need something with reach.

Our small to medium space diffusers are designed for everyday spaces, working with the natural flow of air. For larger areas or whole-home scenting, our professional systems can connect directly to HVAC, carrying scent further and more evenly throughout.

Each diffuser allows you to adjust intensity, so the scent can be shaped to your space over time.

DIFFUSER PLACEMENT & SETUP

Place your diffuser where air moves through the room, not where it escapes. Avoid windows, doorways, vents, or returns. Give it open space above so scent can travel freely.

Start at a low intensity and build gradually. Notice how the scent moves, how it fills the room, how it shifts from one moment to the next.

Let the scent live in your space for a few days as you adjust placement and settings. If it’s not right, returns are simple within 30 days. For guidance, connect with a scent advisor for support getting started.

WHAT GOES INTO AROMATECH DIFFUSER OILS?

Our oils are crafted in New York with a balance of natural ingredients, plant-derived elements, and modern synthetics. Each formula is developed with care and precision, shaped over time to diffuse cleanly and hold its character in the air. Every element is selected with intention, from sourcing to structure to performance in your home.

Formulations are free from parabens, sulfates, glycols, petrochemicals, and synthetic colours, and meet the highest standards for safe use around people and pets.

HOW DO I CHOOSE A SCENT FOR MY SPACE?

Scent moves with the day and the season. Fresh citrus, tea, or soft florals for lighter moments. Woods, vanilla, and deeper notes as the space settles in. You may keep one scent throughout, or change it as the rhythm of the day changes.

If you’re unsure where to begin, take our scent quiz for a self-guided discovery journey, start with our discovery kits, or explore scents by family. You can also connect with a scent advisor to find what fits your space.

HOW SHOULD I TEST A SCENT?

When your scent arrives, give it time. Place it in your diffuser and let it move through the space. Notice how it opens, settles, and becomes part of the room.

Let it live with you for a few days. Morning light, evening quiet. The same scent can feel different as the day shifts.

If it’s not right, returns are simple within 30 days. Many choose to subscribe, building a personal library of scents over time, each one experienced, finding its place.