FREQUENTLY ASKED QUESTIONS
Where is AromaTech's Head Office?
Our Head office is located in beautiful Vancouver, Canada. Our warehouse is located in Phoenix, Arizona.
Where do we ship from?
All orders are shipped out of our distribution center in Ontario. We offer free expedited shipping for all orders located in Canada above $195.00 (before taxes.)
Where do you ship?
We ship worldwide, offering the best and most efficient shipping rates.
Do you offer financing?
Yes we offer Sezzle, allowing you to financing your purchase into four payments. Apply and select this at checkout to see if you qualify.
What is your return and exchange policy?
We offer a 30-day return policy. Please contact us at email@example.com for assistance.
What happens if my order arrives damaged?
If your order arrives damaged please contact us within 24 hours of receiving your parcel at firstname.lastname@example.org. Include photos of the box that your order arrived in and images of each item that arrived damaged.
Do you offer Gift Cards to purchase?
Yes, please contact us at email@example.com and we will set one up for you.
Do you offer wholesale?
Please contact us at firstname.lastname@example.org
WHAT ARE YOUR TERMS AND CONDITIONS FOR SALES AND PROMOTIONS?
Sales and promotions are run for a limited time only. Certain products, such as gift cards, AromaTech care, diffuser accessories and others are not eligible for sales and promotions. Each order placed is eligible for only one promotion at a time, they cannot be combined. During sales periods, customers will not be able to use discount codes at checkout. AromaTech does not offer price adjustments.
WHEN DO MY AROMA POINTS EXPIRE?
As of February 1, 2023 the AromaPoints program was retired. By signing up for our E-Mail newsletter you will be the first to know about upcoming launches, sales, promotions, and VIP shopping experiences.
Where are your oils made?
Our aroma and essential oils are made in our fragrance house located in New York, USA.
Can I use your oils in ultrasonic water diffusers?
Yes you can. However, we recommend trying our diffusers as they transform pure aroma oil into air without water or heat, preserving all the natural benefits.
What ingredients do you use?
We only use 100% pure essential oils in our fragrance blends and ensure they are sustainable, safe, and stable. Our Aroma Oils are free from parabens, sulfates, glycols, petrochemicals, synthetic colors, and other additives, and we’re compliant with all industry inhalation and diffusion rates to ensure your comfort and safety when diffusing at home.
Are they safe for pets?
Yes all of our fragrances are created in a labratory setting where all the harmful ingredients are removed, making it pet friendly.
Are your fragrances certified?
All of AromaTech's aroma and essential oil blends are regulated by IFRA, The International Fragrance Association.
Do you have a subscription service?
Yes, you can subscribe and save 15% on your selection of fragrances, choose your delivery frequency, and modify/cancel at any time. See this option prior to adding the aroma oil to your shopping cart.
Do you have instructional videos?
Yes we offer video tutorials for all of our diffusers:
How To Use Air Stream Duo HVAC Scent System?
How To Use Air Stream Single HVAC Scenting System?
What is a nebulizing diffuser?
Each of our fragrance nebulizers uses patented cold-air diffusion technology to release nanoparticles into the air that leave behind no residue. Rather than diluting with water and heat, AromaTech’s scent diffusers use a combination of 100% essential oils and filtered air from your space. This technology preserves the integrity of our Aroma Oils to deliver pristine, evenly distributed fragrance without using heat or diluting the oils in water or alcohol.
What are the benefits of your diffusers compared to an ultrasonic water diffuser?
The safest and cleanest way to diffuse your 100% essential oils
Preservation of maximum essential oil therapeutic properties
Longer lasting and consistent aromas
Uses less oil than traditional diffusers
Are your diffusers compatible with my phone?
Yes, our AroMini, AroMini BT, and AT-600 scent diffusers are compatible with iOS and Android devices, allowing you to control the schedule and intensity level of your diffuser via bluetooth.
Where can I find my diffuser manual?
We offer them online here
Does my diffuser come with warranty?
All of our diffusers include a one year manufacturer warranty.
What does AromaTech Care cover?
AromaTech Care is our optional extended warranty program that covers all mechanical and electrical failures once the manufactuer warranty expires. Each diffuser includes the option to purchase one, two, or three years of AromaTech Care.