All orders are processed and shipped within two business days. All of our Canadian orders are shipped out from our warehouse in Ontario.
Most orders placed before 2 pm EST will go out same day. Any orders placed after 2 pm EST will go out next business day. Orders may take 1-6 business days to deliver depending on your location.
We continuously strive to provide the best commercial and home scenting solutions, home fragrances, and essential oils available in the world. In order to provide you with high quality products at reasonable costs we ask for no returns after 30 days of purchase.
We guarantee your total satisfaction and offer a world-class returns policy. It's simple, we offer Free Returns within 30 days on diffusers and oil. Keep in mind that before you buy your oil you can always sample it. If you would like to sample any of our scents, please go to our Samples collection to select a sample pack that suits your scenting needs.
We will not accept the return of user damaged products.
If you are not satisfied with your scent diffuser, please visit the AromaTech Returns Center to initiate your return. Please do not send back machines or oil to us without first consulting the returns center and filling out your information. This will ensure a speedy resolution.
Final Sale items are not eligible for returns.
All applicable custom fees, taxes and duties are the sole responsibility of the customer on any International and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In case that the customs charges are not paid the order will be returned back to AromaTech™.