Shipping & Returns
WHERE WE SHIP FROM
All orders are shipped out of our centrally located distribution center in Phoenix, Arizona. USA. We offer all FREE GROUND SHIPPING to all locations in United States.
Orders placed before 2:00 pm MST will be shipped out the same day. Shipping times vary from 2-5 business days depending on your location. The closer you are to Phoenix, AZ, the faster your order will get to you.
Please note that due to an increase of demand during Black Friday and the Christmas season, shipping times may be delayed. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.
ENROUTE FULL COVERAGE SHIPPING INSURANCE
We offer an optional full shipping coverage starting at a low fee of $3.25 that effortlessly resolve any shipment issues. Lost, damaged, or stolen items are easily taken care of by contacting our Customer Service. Enroute Shipping Insurance is selectable before you checkout.
We continuously strive to provide the best commercial and home scenting solutions, home fragrances, and essential oils available in the world. In order to provide you with high quality products at reasonable costs we ask for no returns after 30 days of purchase.
We guarantee your total satisfaction and offer a world-class returns policy. It's simple, we offer Free Returns within 30 days on diffusers and oil. Keep in mind that before you buy your oil you can always sample it. If you would like to sample any of our scents, please go to our Samples collection to select a sample pack that suits your scenting needs.
We will not accept the return of user damaged products.
If you are not satisfied with your scent diffuser, please visit the AromaTech Returns Center to initiate your return. Please do not send back machines or oil to us without first consulting the returns center and filling out your information. This will ensure a speedy resolution.
Final Sale items are not eligible for returns.
All refunds are processed within 5-10 business days after your return has been authorized through our Returns Center and received at our warehouse.
All applicable custom fees, taxes and duties are the sole responsibility of the customer on any International and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In case that the customs charges are not paid the order will be returned back to AromaTech™.